Frequently Asked Questions
Check out most frequently asked questions here. If you still need help, please contact us at info@leofotousa.com
General FAQs
Leofoto is a leading and specialized brand in photographic equipment. With over 15 years of experience, Leofoto has been manufacturing high-quality products and providing exceptional service to photographers worldwide.
Leofoto USA is the exclusive partner of Leofoto in North America, and our headquarters are located in New Orleans, where the Leofoto North American Service Center is also situated. All Leofoto products come with a 10-year warranty.
Our business hours are Monday through Friday from 9 am to 5 pm CST.
Contact Us
Email: info@leofotousa.com
Phone: 504-507-0578
Chat with us on Facebook and Instagram
Address: 201 James Dr E, St. Rose, LA 70087
Thank you for your interest in becoming a Leofoto USA dealer/distributor. We value our partners and offer a competitive dealer program.
If you would like to join the Leofoto Authorized Dealer family, please email the following information to info@leofotousa.com
-Contact Person Information
-Company Name and Overview
-Retail Store Location Address *if applicable
-Website Address *if applicable
-Business Type: Retail Store / Online Store / Other (specify)
The information you provide will be reviewed within 1-2 business days.
Once approved, we will get back to you to discuss the next steps.
We offer special bulk order pricing for businesses and schools. If you are interested in bulk orders, please contact us at info@leofotousa.com for a quote.
We are committed to supporting our law enforcement, military, and government agencies by providing the gear they need.
If you are interested in making an agency purchase, please contact us at info@leofotousa.com.
We will work with you to explore the possibilities of how we can best serve you and your agency.
Order Questions
Before your order is shipped, you can change or cancel your order by emailing us at info@leofotousa.com.
If your order has already been processed to ship, we are unable to change or cancel your order. You are more than welcome to return the product/s to us within 30 days of purchase for a full refund.
No, you may only use one discount per order.
If an item is marked as "Pre-Order," this item is not available to ship yet.
We will email you with the estimated delivery date range. Please be aware that dates are approximate and are subject to change.
Your credit card will be charged at the time that your order is placed to hold your spot in line.
Shipping Questions
We process orders on business days, Monday through Friday, excluding holidays.
Typically, it takes 1-2 business days to process an order.
Once your order is shipped, you'll receive an email with tracking details so you can follow your package's journey.
USA
- We offer free shipping with an estimated delivery time of 3-5 business days.
- If you need your order sooner, we also offer an expedited shipping option for delivery in 2-3 business days.
International
- International shipping rates will be calculated at checkout.
- Delivery time is dependent on Customs Clearance/Local Postal Agent.
- Please note that the customer is responsible for any duty or tax-related costs.
If you suspect that your package is lost or delayed, please contact our customer support team at info@leofotousa.com with your order number, and we will review the information to see how we can best assist you.
In most cases, we will file a shipping claim on your behalf and wait for the investigation to conclude. Once the investigation is complete, we will take appropriate action to resolve the issue and ensure that you receive your package as soon as possible.
Warranty and Return Questions
If you have any questions about returning items, please email us at info@leofotousa.com
You don’t need to contact us to ship the return.
Return shipping charges are the responsibility of the customer except for product defects.
SEND RETURNS TO:
(Please include your order number for easier identification, no other information is needed)
Leofoto USA
St. Rose, LA 70087
504-507-0578
We will normally process the refund within one to two business days once we receive your return.
Thank you for your recent purchase at Leofoto USA. For warranty details, please refer to this page. There's no need to register your warranty as it is automatic when purchased from Leofoto USA.
https://leofotousa.com/apps/product-registration
Please note that products purchased from resellers other than the authorized dealers listed above are not covered under warranty by Leofoto USA. However, we are still able to provide services for products purchased from unauthorized sellers for a fee.
If you require service for your Leofoto product, please email us at info@leofotousa.com with your purchase receipt and a detailed description of the problem, along with pictures if possible. We will be happy to assist you in any way we can.