Frequently Asked Questions

Check out most frequently asked questions here. If you still need help, please contact us at

General FAQs

Leofoto is one of the leading and most specialized photographic equipment brands. For over 15 years, Leofoto has been manufacturing high-quality products and providing the best service for photographers from all over the world.

Leofoto USA is the only official partner of Leofoto in North America, located in New Orleans. Leofoto North American Service Center is also located here. Leofoto products come with a 10-year warranty

Business hours: Monday-Friday, 9am-5pm CST

Contact Us

Phone: 504-507-0578

Chat with us on Facebook and Instagram

Address: 125 Mallard Street, Suite F, St. Rose, LA 70087  

Our network of dealers and distributors are most important partners we have.

If you'd like to become a part of the Leofoto Authorized Dealer family, please email the following information to

-Contact Person Information

-Company Name and Overview

-Retail Store Location Address if applicable

-Website Address if applicable

-Business Type: Retail Store / Online Store / Other (Specify)

Upon receipt of your email, we will review your information to determine if our companies are a good match for one another. You will hear back from us usually in a day or two.

We offer special bulk order pricing for businesses and schools. If you are interested in bulk orders, please contact us at for a quote. 

We are proud to work closely with law enforcement, military, and all government agencies to ensure they get gear they need. For agency purchases, please contact us at and we’ll explore the possibilities to be a resource for you and your agency.

Order Questions

Before your order is shipped, you can change or cancel your order by emailing us at

If your order has already been processed to ship, we are unable to change or cancel your order. You are more than welcome to return the product/s to us within 60 days of purchase for a full refund.

No, you may only use one discount per order. 

If an item is marked as "Pre-Order," this item is not available to ship yet. 

We will email you with the estimated delivery date range. Please be aware that dates are approximate and are subject to change.

Your credit card will be charged at the time that your order is placed to hold your spot in line.

Shipping Questions

We process orders on business days, Monday through Friday, excluding holidays. 

Orders take 1-2 business days to process.

An email with the package tracking details is sent as soon as your order is shipped.

Free shipping. Delivery time is around 3-5 business days

Expedited shipping option is available for delivery in 2-3 business days

Free express worldwide shipping for orders over $299.00 USD

$25 flat shipping fee for orders below $299.00 USD

Delivery time depends on Customs Clearance/Local Postal Agent

Customer is responsible for any duty or tax-related costs

If you think that your package is lost or delayed, please email with your order number, and we will review the information to see how we can best assist you. 

Normally, we will file a shipping claim and wait for the investigation. 

Warranty and Return Questions

Leofoto strives to provide the best quality and service to customers. If, for any reason, you are dissatisfied with your purchase, you can return it within 60 days of receipt.

If you have any questions about returning items, please email us at

You don’t need to contact us to ship the return.

Return shipping charges are the responsibility of the customer except for product defects.


(Please include your order number for easier identification, no other information is needed)

Leofoto USA

125 Mallard Street, Suite F

St. Rose, LA 70087


We will process the refund normally in one business day once we received your return.

Thank you for your business. All Leofoto products receive a limited 10-year warranty for purchase made on Leofoto USA Official Website (, Leofoto USA on eBay, Leofoto USA on Amazon, Leofoto USA on Walmart, and Authorized Leofoto Dealers (Super Photo Gear, Camera Gear Store, Rent Outdoor Gear).

Please be advised that Leofoto USA does not provide a warranty of any type or of any manner for any products purchased from resellers other than the authorized dealers listed above. However, Leofoto USA can provide services for the product purchased from unauthorized sellers for a fee.

For services, please contact Leofoto USA at with your purchase receipt and a descritpon of the detailed problems with pictures if possible.

Product Registration Page:


Free Shipping Policy

USA: Free shipping. Delivery time is around 3-5 business days.
Expedited shipping option is available for delivery in 2-3 business days.
International: Free express worldwide shipping for orders over $299.00 USD

Satisfied or refunded

The goal of Leofoto USA is to deliver products of soul satisfying uncompromised quality. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 30 days of receipt.

Top-notch support

All Leofoto USA products are guaranteed to the original purchaser to be free of defects in materials or workmanship for 10 years from the date of purchase. Defective products will be repaired or replaced by us.

Secure payments

We accept PayPal, ApplePay, and Credit/Debit Cards. If you wish to pay using other methods, please contact us.