Ordered online from Leofoto. They shipped it quickly, unfortunately, UPS took their time shipping it and it arrived four days later than the stated arrival date (not Leofoto's fault). When I reached out to Leofoto to inquire about the shipment possibly being lost, they responded immediately and looked into it. The Tripod itself is fantastic and of very high quality. Very light for a tripod of this size. Leofoto has a new customer and I will be buying from them again for other equipment related needs. Very pleased with this tripod.